Error Message while bringing up Sibelius

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GordonG
Posts: 2
Joined: Wed Nov 06, 2024 9:20 pm
Sibelius Version: 7.1.3
Operating System: Windows

Post by GordonG » Wed Nov 06, 2024 9:46 pm

When I try to bring up Sibelius (7.1.3), I am now getting an error message:


There was an error initializing the licensing engine. This often happens if you have migrated data from another computer. Please delete the following folder, then restart Sibelius 7: C:ProgramData\Avid\Licenses\Sibelius.

I get the same message if I try to bring up Avid License Control.


This wasn't happening a couple of days ago. However, I did recently install an update to Avid that I got an email from Avid to do

I do not have a file path with the name above.
I do have: C:\Program Files\Avid\Licenses\Avid\Avid Application Manager\LICENSE which is just a pdf.


MikeLyons
Posts: 1750
Joined: Fri Jun 24, 2016 7:20 pm
Sibelius Version: Ult. 2024.3.1/7.5
Operating System: Windows

Post by MikeLyons » Thu Nov 07, 2024 9:57 am

The ProgramData folder is hidden by default.
To see it, either set windows to show hidden folders or use %ProgramData% in the path (ie the percent signs either side).

Make sure you use the exact names/path shown in the message.
Sib 6.2, 7.5 and 2024.8.1, Windows 11, 32GB RAM, 16TB 7200RPM Storage, 2TB SSD, Note Performer 4, EWQLSO, EWQLSC, Harmony Assistant and some others. mike@mike-lyons.co.uk

GordonG
Posts: 2
Joined: Wed Nov 06, 2024 9:20 pm
Sibelius Version: 7.1.3
Operating System: Windows

Post by GordonG » Thu Nov 07, 2024 6:00 pm

THANK YOU!!! That seems to have done the trick. Greatly appreciated!

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