Sibelius (or Bluetooth or Windows) dropping the ball?

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dagrace
Posts: 4
Joined: Mon Apr 24, 2017 9:19 pm
Sibelius Version: 8,5
Operating System: Windows

Post by dagrace » Mon Apr 28, 2025 8:45 pm

I have a repeatable symptom which could be from any number of causes. I'm stumped.

I have some (above average) Sennheiser Bluetooth wireless headphones. Running Sibelius ultimate on a Windows 11 machine.

I'm using Sibelius. All is well. I leave everything up, loaded, etc and walk away for a few minutes. I lay the phones on the desk. The phones "time out" after a couple minutes and go into hibernate mode or something. When I come back, I put them on and in a few seconds, they say "connected." But Sibelius will not recognize them. I can do everything with Sibelius (add notes, play, etc.) but there's no sound. I tried several things, but the only solution I can find is to completely shut down Sibelius (not just close that score) and re-launch... everything is fine.

This could easily be a phones hiccup, or a windows hiccup. But If I do the same experiment with Youtube or a show, the sound comes back on when it says "connected". So I'm suspecting Sibelius is losing the connection. It has done a similar thing when I turn off (or have another app) use the midi keyboard. It says no input device. But I know where/how to reestablish that in the Note input menu.

Is there a similar place to reestablish a sound connection?

Thanks for any help.


MikeLyons
Posts: 1824
Joined: Fri Jun 24, 2016 7:20 pm
Sibelius Version: Ult. 2024.3.1/7.5
Operating System: Windows

Post by MikeLyons » Tue Apr 29, 2025 7:17 am

Sibelius has had this kind of issue virtually since the invention of bluetooth. It will simply not reconnect once the bluetooth device disconnects. A restart of the program is the only way.
I've never had a satisfactory relationship with it in over 30 years. There's always a lag. I just content myself with a wired connection.
Sib 6.2, 7.5 and 2024.8.1, Windows 11, 32GB RAM, 16TB 7200RPM Storage, 2TB SSD, Note Performer 4, EWQLSO, EWQLSC, Harmony Assistant and some others. mike@mike-lyons.co.uk

dagrace
Posts: 4
Joined: Mon Apr 24, 2017 9:19 pm
Sibelius Version: 8,5
Operating System: Windows

Post by dagrace » Tue Apr 29, 2025 10:14 pm

Disappointing, but thanks for the true answer. :roll:

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